The Air Cargo News INterview
Bertrand Schmoll
With volumes stagnating and yields falling, might this be a good time for airlines to think about making more use of GSAs? BERTRAND SCHMOLL, head of the global GSA group ECS, certainly thinks so, writes Peter Conway
THIS will be an “interesting year” for general sales and service agents (GSSAs) with more and more airlines prepared to think about outsourcing, says Bertrand Schmoll, who took over as chief executive officer (CEO) of GSSA group ECS at the start of 2011.
“It is a question of the cost of having your own team versus the revenue generated,” he says. “If the sales do not justify the costs, then you need a more flexible solution to convert fixed cost into variable cost.”
2011 was not a bad year for ECS, with revenue up...continued
