Senior Business Analyst - ref. 398/7 London

Recruiter: CHAMP Cargosystems

Type: Full-Time

Location: UK

CHAMP Cargosystems


The overall purpose is to analyze customer requirements to ensure that products of our portfolio will satisfy the business needs of our client. The position is based at CHAMP offices in London and reports to the Product Manager, Cargospot Airline.


This role will require frequent overseas travel. The position holder will be required to work away from the London office for extended durations and will be accountable for the accomplishment of following tasks & responsibilities:

  • Apply business knowledge to analyse external and internal requirements, and define solutions to be provided by the most suitable technical application or combination of applications
  • Review and document customer’s existing business processes in consideration of the requirements, and review, discuss and document business process changes to support identified requirements
  • Fully document functional and technical solutions, obtain customer approval prior to technical development, and ensure updated system support documentation is produced and at the time of implementation
  • Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification
  • Support existing customer migrations and new customer implementations of new systems, enhancements, and business information by providing consultancy, demonstrations, support and training as required on an individual basis or at customer meetings and forums
  • Investigate operational problems, identify causes and support the testing and implementation of corrections
  • Build and maintain test libraries to support manual and automated regression testing
  • Provide expert product support and demonstrations to the CHAMP sales force when required
  • Other duties as assigned by management

 Knowledge and skills

  • A Master’s or Bachelor’s degree in Economics, Business Administration, Engineering, IT or similar
  • At least 4 years of relevant work experience in functional analysis and support of systems
  • At least 5 years of relevant work experience in the air cargo industry
  • In-depth knowledge of air cargo business and operational processes
  • Solid knowledge of external interfacing systems
  • Profound knowledge of industry inter-system message formats, rules and applications In-depth knowledge of relational databases and reporting applications
  • Solid knowledge of and experience with all common PC software
  • A hands-on problem solver with excellent communication skills
  • Clearly client-oriented with a strong focus on quality and efficiency
  • Excellent interpersonal skills to liaise with all customer’s organisational levels
  • Well established organization, multitasking and prioritization skills
  • Open-minded team player who provides creative, efficient and pragmatic solutions for given issues
  • Fluency in English (spoken and written) is mandatory; French, German and other languages will be an asset

We are offering you

You will be working for a worldwide leading company in a dynamic and challenging international environment servicing the Air Transport Industry. You will benefit from the company continuous investment in staff, product and technologies including training on the supported systems, support tools and processes. Your career evolution will be driven by your performance and the Company’s expansion. You will be offered a competitive salary and corporate bonus scheme, with some opportunities to travel. The place of employment is CHAMP Cargosystems’ modern offices in Hayes, Middlesex, close to London Heathrow airport, and in walking distance of local transport. Free car parking is available on-site.

Please include your CV, covering letter and diplomas.

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CHAMP Cargosystems

We provide our solutions primarily on a “Software as A Service” mode to the Air Transport Industry worldwide thanks to our unrivalled expertise.

Our mission is to give our customers a competitive advantage by providing innovative, costeffective, quality information technology solutions and services.

CHAMP Cargosystems is also the IT Services Company of Cargolux Airlines International S.A. and provides all their IT solutions worldwide.

With a skilled staff over 500 employees and a turnover over 50 million EUR CHAMP

Cargosystems is a leading actor in the airline market with presence in London, Zürich,

Manila, Atlanta, Singapore and has its Headquarter in the Grand Duchy of Luxembourg. 

For more information, visit our website at