American Airlines Cargo releases enhanced air waybill tracking on website

10 / 02 / 2016

American Airlines Cargo has introducedredesigned tracking functionalities on its website.

Developed to "increase visibility into the entire shipping process", the customised tracking capabilities will improve shipment visibility from booking to delivery.

The features include:

• Live “at-a-glance” status updates via color-coded progress bars

• Detailed flight, AWB and Customs information

• Simple access and navigation to shipping history

• Added sorting and viewing capabilities for logged-in users

Logged-in users can also sort their shipments by origin and destination, which gives them the ability to quickly simplify and consolidate the information displayed on their screens.

“We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes — overall it’s just a simpler and more user-friendly experience,” said Eric Mathieu, Cargo’s director of customer experience.

“Our customers wanted better organization, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use.”