Delta adds Cargo Control Center to improve shipment tracking
01 / 08 / 2017
Delta Cargo has officially opened its Cargo Control Center (CCC), which will support daily cargo operations across the globe.
The new Atlanta facility provides comprehensive coverage of all aspects of cargo transportation and management, with the ability to track air shipments, trucks, mail, and freight – domestically and internationally.
Gareth Joyce, president-cargo and senior vice president-airport customer service said: “The new Cargo Control Center is the culmination of our significant investment in technology systems and operation reliability, all with the aim of enhancing the customer experience and ensuring that they are at the center of everything we do.
”Our Cargo Control Center will now know exactly where freight is at all times, anywhere on the globe. With that information, we will be far more proactive in predicting potential service issues and providing freight solutions to our customers, and that really is a game changer in the logistics industry.”
The Cargo Control Center will be staffed by a cross divisional cargo team from capacity management, warehouse management, trucking, re-booking, unit load devices (ULD) management, service recovery and call center operations.
The team will have the ability to view the individual elements of the shipment lifecycle and will be able to identify issues before they take place, as well as provide proactive communication and support in the situation of a delayed or cancelled flight.
The centre will initially be open during business hours Monday to Friday, but will be a 24/7 operation by the end of the year.
Last week, Delta Air France KLM, Virgin Atlantic and China Eastern have revealed plans for a major strengthening of their partnership that will involve the airlines making more equity investments.
Read Air Cargo News' recent interview with Delta Cargo's Gareth Joyce