Etihad Airways Cargo awards IBS Software a multi-year contract

16 / 10 / 2017

  • David Kerr and VK Mathews

Etihad Airways has selected IBS Software (IBS) to implement the software firm's cargo management solution iCargo in a multi-million dollar, multi-year contract.

The iCargo system will manage the Middle East carrier's air cargo sales and operations worldwide, automating its network-wide booking, pricing and capacity management functions with real-time revenue management.

iCargo will also perform real-time shipment status monitoring and quality management as shipments travel through its global network.

David Kerr, senior vice president of Etihad Cargo, said: "iCargo will enable us to be available to our customers 24 hours a day through a fully integrated online booking portal.

“We are also working with IBS to develop the functionality to support our customers with our product provision, loyalty programme and incentives programme.

“The development of this platform will allow Etihad Cargo to implement end-to-end integration of processes, provisioning for real-time data and greater operational efficiencies."

VK Mathews, executive chairman, of IBS Group, said: "To be chosen yet again by a leading airline is a reiteration that iCargo is the most definitive air cargo management solution in the world today."

IBS was selected to replace Etihad Cargo's existing system after a selection process that spanned several months. Once implemented, iCargo will connect an international team of users across the business and will interface with a host of other system applications within the IT landscape of the airline.

In addition, through its online booking capability, Etihad Cargo will enable an additional channel that will allow it to be open for business 24 hours a day.

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