Jordanian launches e-AWB booking system

14 / 02 / 2017

Royal Jordanian (RJ) has launched a system that enables cargo agents to create electronic-air waybills (e-AWB) when making bookings.

The system was developed in cooperation with the Middle East airline’s information technology department and air cargo IT provider CHAMP Cargosystems.

Royal Jordanian president and chief executive Captain Suleiman Obeidat said that the carrier’s cargo arm is “eager to offer” state-of-the-art services to its customers and agents “in order to meet their demands and ease freighting services”.

Nicholas Xenocostas, vice president global sales and marketing at CHAMP, said: “This e-AWB initiative further re-enforces the ongoing partnership between Royal Jordanian and CHAMP and provides real benefits to the community by increasing the digitization of the air cargo process leading to increased efficiency.

“We are delighted that RJ has taken this step in the region; this will significantly simplify the airfreight supply chain process, in addition to greater data accuracy.’’   

In 2009, the Jordanian carrier introduced CHAMP's Cargospot IT solution to automate freight procedures, covering all aspects of air cargo sales, reservations, pricing, management information and cargo handling.

Obeidat noted that the system is “bound to increase” the volume of cargo on Royal Jordanian aircraft, pointing out that the 24-hour self-service application enables cargo agents anywhere in the world to “look up flight schedules, check capacity, create real-time bookings and manage bookings completely unassisted”.

The e-AWB system connects directly with the electronic system that is applied at the Jordanian Customs Department and other parties, easing and accelerating clearance of goods and delivery to the consignee.

Royal Jordanian’s cargo sector plays a key role in boosting the economy of the kingdom and in supporting investment and trade. It transports fresh fruit and vegetables, garments and pharmaceutical products, mail and courier.