United launches Control Tower for temperature control
04 / 03 / 2014
UNITED Airlines Cargo [UAC] has launched Control Tower to run the rule over its growing temperature-sensitive shipments business.
It features a highly-trained team of dedicated specialists who provide the carrier’s TempControl product customers with a single point of contact through all phases of their shipments’ lifecycle.
Located at UAC’s customer contact center at Houston, the 24/7 service is solely focused on servicing TempControl customers.
Control Tower assumes end-to-end responsibility for each process step once a set of standard operating procedures is established for a route or series of shipments.This includes ordering, leasing and positioning of special containers, dynamic planning and routing, accessing and analyzing data from a number of human and technological sources, and outreach to stations to provide customers with proactive status updates.