COYNE Airways (CA) has launched a ‘customer-focused’ service for Africa, designed to go beyond point-to-point operations.
The all-cargo airline will use over 30 interline partners and its own through-airwaybill in order to reduce delays when transporting freight on more than one carrier.
“This is a new style of service for Africa is designed to give forwarders the kind of peace of mind they require when moving freight to challenging destinations,” enthuses Michael Clements, CA’s Dubai-based commercial director.
“We don’t just offer transportation from ‘A’ to ‘B’, we work closely with customers to ensure that they always know where their shipments are.”
To devise its new product, the carrier trialled routes utilising three of the continent’s main hubs – Lagos (Nigeria), Nairobi (Kenya) and Johannesburg (South Africa).
"Customer service is often lacking in Africa," comments chief executive officer Larry Coyne.
"The market is crying out for more than just point-to-point, and we are confident that we have the experience, network and contacts on the ground to deliver excellent levels of service."
Clements adds: "There is a lot coming out of Africa, and not just pineapples and roses. Beauty products, textiles, and handicrafts are increasingly being exported and there is oil and gas equipment, which needs to be returned.”