DHL prepares for MySupplyChain launch

17 / 05 / 2018

DHL Supply Chain has confirmed that its latest customer technology platform, MySupplyChain, is soon to be available for commercial customer use, initially in North America.

The platform, which DHL said is “secure and easy-to-use”, integrates data from DHL Supply Chain applications, providing customers with “complete supply chain visibility, accessible online anytime, anywhere, through a single login”.

MySupplyChain will be available to applicable customers in North America from next month (June), with further regional roll-outs of the system to follow.

The platform will allow users to access track-and-trace data, inventory, operational performance and reporting, business analytics, customer service and other data from desktop and mobile devices.

MySupplyChain users will have end-to-end visibility of global supply chain operations – from shipments entering the warehouse to final delivery – all in near real-time, DHL promised.

“With this complete view of network-wide inventory positions and warehouse-level order statuses, customers can leverage up-to-date data to identify insights that drive continuous improvement and competitive advantage,” it said.

“Through MySupplyChain, DHL Supply Chain is helping customers successfully manage the complexity and maximise the efficiency of supply chain operations,” insisted Sally Miller, chief information officer at DHL Supply Chain, North America.

“Users will no longer have to access and interpret disparate systems to navigate their supply chain demands and analytics. Rather, this platform provides the whole picture, enabling customers to be agile and flexible.”

The new platform will form a part of DHL Supply Chain’s wider digitisation strategy.

Piloting of MySupplyChain began in early 2018, and the new platform is currently serving nearly 500 users across more than 30 customer accounts.

DHL Supply Chain confirmed that it plans to continuously evolve MySupplyChain, including further technology integrations, customer personalisation capabilities and more on an ongoing basis.