Air France KLM Cargo expands myCargo platform

Air France KLM Cargo has expanded its myCargo customer platform with the ability to make instant 24/7 bookings of up to four tonnes and also it can now also handle pharma shipments.
The airline said it had also launched an API (Application Programming Interface) capability to enable customers to directly connect its “Quote & Book” online booking tool into their systems.
Vice president Europe GertJan Roelands said: “We are very pleased with myCargo’s degree of adaptability and its customer satisfaction ratings. We get a lot of positive responses from customers.
"This month we reached a milestone in Europe by having 52% of the quotes requested online. This means, in practice, that about every 20 seconds a quote is requested online during a working day.
"Growing digital initiatives or generating online sales are not goals in themselves. Digital initiatives allow us to further improve our service to customers, leading to greater customer satisfaction."
Read more on AF KLM’s digital developments here.

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