American Airlines Cargo adds new team members
19 / 02 / 2019
American Airlines Cargo has announced the appointment of new several new leaders, some who will be joining the cargo team for the first time.
Lorraine Chin has joined the cargo team as general manager, cargo operations at Los Angeles International Airport (LAX).
She takes on this new role after serving as a manager overseeing ramp operations at LAX. She has experience in various operational roles across the company, including customer operations, customer care, tower control and reservations.
On the east coast, Brian Cooley has been promoted to general manager, cargo operations – Philadelphia International Airport (PHL). Cooley has over 20 years of cargo experience, most recently serving as the cargo duty manager at John F. Kennedy International Airport (JFK), where he was chairman of the Kennedy Airport Airlines Management Council for Cargo Operations.
Rich Burkhardt will be assuming the senior manager, cargo field and mail operations role. Burkhardt currently serves as the general manager, cargo operations – JFK. He has “a wealth of cargo experience” having led one of American’s largest Cargo hubs at JFK in addition to managing regional spoke and postal operations.
Two new additions to the cargo senior leadership team are Tim Paliganoff, director of customer experience, and Chris Isaac, director of revenue management.
Paliganoff has been a part of the cargo team since 1996, when he joined the sales organisation after working as a passenger service agent in Chicago.
He has held a half dozen different roles within cargo sales, but most recently served as the senior manager of field operations, with oversight of the operations in more than 120 cities.
Isaac, filling the position formerly held by Lori Sinn, has held various roles with the company, including 12 years in revenue management, leading various company wide efforts, such as increased capacity utilisation and the TWA integration.
Most recently, he served as director, customer service recovery and customer experience innovation, leading teams to improve how the airline accommodates customers during irregular operations, and leveraging emerging technologies to deliver much-anticipated customer-facing solutions.