Delta adds Cargo Control Center to improve shipment tracking

Delta Cargo has officially opened its Cargo Control Center (CCC), which will support daily cargo operations across the globe.
The new Atlanta facility provides comprehensive coverage of all aspects of cargo transportation and management, with the ability to track air shipments, trucks, mail, and freight – domestically and internationally.
Gareth Joyce, president-cargo and senior vice president-airport customer service said: “The new Cargo Control Center is the culmination of our significant investment in technology systems and operation reliability, all with the aim of enhancing the customer experience and ensuring that they are at the center of everything we do.
”Our Cargo Control Center will now know exactly where freight is at all times, anywhere on the globe. With that information, we will be far more proactive in predicting potential service issues and providing freight solutions to our customers, and that really is a game changer in the logistics industry.”
 The Cargo Control Center will be staffed by a cross divisional cargo team from capacity management, warehouse management, trucking, re-booking, unit load devices (ULD) management, service recovery and call center operations.
The team will have the ability to view the individual elements of the shipment lifecycle and will be able to identify issues before they take place, as well as provide proactive communication and support in the situation of a delayed or cancelled flight.
The centre will initially be open during business hours Monday to Friday, but will be a 24/7 operation by the end of the year.
Last week, Delta Air France KLM, Virgin Atlantic and China Eastern have revealed plans for a major strengthening of their partnership that will involve the airlines making more equity investments.
Read Air Cargo News’ recent interview with Delta Cargo’s Gareth Joyce

Share this story

Related Topics

Latest airfreight digitisation news

Cathay Cargo Terminal introduces ePayments

Cathay Cargo Terminal has become the first air cargo terminal in Hong Kong to introduce a business-to-business (B2B) ePayment solution….

Read More

Share this story

Cathay Cargo and DB Schenker connect through API

DB Schenker and Cathay Cargo have connected their system through an application programming interface (API) that will allow the forwarder…

Read More

Share this story

CHAMP launches new e-commerce service for ICS2 compliance

CHAMP Cargosystems has added a new service that will enable companies transporting e-commerce shipments to comply with the European Union’s…

Read More

Share this story

Air Cargo News

Air Cargo News
Established in 1983, Air Cargo News is the leading source of news, information, interviews, analyses and reports to the global airfreight industry. Our leading portfolio includes print, digital and events that give businesses in the airfreight industry the ability to connect with decision-makers in this sector.