AF KLM takes over Delta Cargo sales and customer service in Germany and France

Delta Cargo has continued to form tighter bonds with its partner airlines as Air France KLM Cargo has taken over sales and customer service responsibilities for the US airline in France and Germany as part of the two companies’ north Atlantic joint venture.
The two airlines said their customers will benefit from easier single drop-off and collection points as well as an extensive route network.
The move follows the transition of Delta Cargo responsibilities to Air France-KLM Cargo in Belgium last month.
Meanwhile, Delta announced last week that it would begin to co-locate cargo handling operations with Virgin Atlantic in the UK though a deal with dnata under a ‘one roof’ strategy.
“As we progress towards a fully-integrated Air France, KLM and Delta sales force in Europe, we will provide our customers with a combined transatlantic network covering all major cargo markets in the US and Europe," said Kristin Colvile, managing director – Delta Cargo revenue management and sales development.
“Working together is a formula for success, and we will continue introducing the one roof strategy across Europe.”

Jean-Jacques Castillo, vice president area France and Africa for Air France-KLM Martinair Cargo said: “Air France, KLM, Alitalia and Delta Cargo are proud to permanently find new, innovative solutions for the benefit of their customers and to anticipate their expectations.”
“Having a fully integrated sales force and network will provide enhanced flight options, flexibility and convenience when shipping goods to North America” added Gert Jan Roelands, vice president area Europe for AF KLM Cargo.
Delta Cargo and Air France Cargo began the one roof initiative at Paris-Charles de Gaulle in February 2015 to offer better value for customers.
It has also improved the transit times of goods moving between flights and trucks, allowing customers to drop off and recover shipments in the same location for all three airlines.

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