Digital cargo bookings increase at Air France KLM

By Damian Brett

Gertjan Roelands

Air France KLM Martin Air Cargo (AFKLMP) has noted an increase in the use of its digital booking services since the outbreak of the coronavirus.

The cargo airline group said that in June its online sales percentage reached 60% for the first time. In the US, its online sales percentage reached over 50%, an all-time record.

And visits to its myCargo booking portal have increased by 40% in the last two months.

AFKLMP said that it had also started directly connecting myCargo to its customers’ systems through APIs.

In the future, it is also considering linking into third-party air cargo booking portals.

“This direct [API] connection makes it very easy for customers to make bookings and access other services, ensuring great efficiency and optimum time-to-market.

“We are also exploring further connectivity with stakeholders in the logistics value chain, including third party-portals.”

The group also highlighted its on-going network re-build over recent months, following the grounding of many passenger flights due to the Covid-19 outbreak.

The airline has now resumed flights between Paris CDG and Vancouver, Toronto, San Francisco, Miami and Santiago de Chile.

From its Amsterdam Schiphol hub flights have been recently resumed to Washington DC, San Francisco, Vancouver and Calgary.

And last week, it added Paris to Lima and Amsterdam to Jakarta, Cartagena and Montreal.

AFKLMP will also be increasing flight frequency to numerous destinations over the coming weeks, including Atlanta, Vancouver, Mexico City, Lima, Sao Paulo, Bangkok, Bangalore, Delhi, Réunion, Fort-de-France, Pointe-à-Pitre and Cayenne.

GertJan Roelands, senior vice president of sales and distribution at AFKLMP Cargo, said: “We will keep striving to enhance the service we offer customers, regularly adding new destinations and frequencies to our cargo network and enhancing our range of digital services. Our ambition is to offer an optimum customer experience and to be industry leader in this regard.”

The airline group’s cargo network expansion has reached 534 weekly frequencies to 93 unique long-haul destinations.

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