dnata adds drones to its Dubai cargo operations

Global air and travel services provider dnata has successfully integrated autonomous drones into its cargo operations in Dubai, UAE.

The company said this initiative has enhanced operational efficiencies and delivered benefits for airline customers at both Dubai International (DXB) and Dubai World Central (DWC) airports. 

Key results include a 20% reduction in processing times on the rack inventories and over 99% accuracy in shipment tracking.

dnata was the first cargo services provider to introduce drones to its cargo operations in the UAE in 2021. The drones have been integrated into the day-to-day workflow and warehouse inventory processes.

On average, dnata’s drones monitor some 1,800 shipments daily, with 99% accuracy across 2,400 rack locations.

The software used by dnata’s partner, Gather AI, enables the drones to map the environment, collect inventory data, count cases, measure temperature, and read barcodes using only their cameras, without the need for any additional active infrastructure.

The drones are paired to a tablet device providing live inventory data. The collected data can be viewed directly on the tablet or the web dashboard, via a user-friendly application.

As routine tasks are automated, human resources can be allocated to more complex responsibilities, improving overall workforce productivity, said dnata.

The use of drones has also contributed to a reduction in carbon footprint and improved safety by reducing the need for mobile elevating work platforms (also known as ‘cherry pickers’) and man lifts in the warehouse.  

The drones can operate at temperatures between 0 Celsius and +50 Celsius degrees within a closed environment, enabling dnata to take advantage of the technology in its cool chain facilities, too. 

dnata also has plans to introduce them at further stations across its global cargo network in the next years.

Photo: dnata

Guillaume Crozier, dnata’s senior vice president for UAE cargo and global cargo strategy, said: “We are thrilled to witness the outstanding results that our drone technology has brought to our cargo operations. The precision and reliability of these drones have surpassed our expectations, leading to a transformative impact on our efficiency levels.

“These advancements have a direct positive impact on our airline customers who can benefit from heightened accuracy, reduced turnaround times and smoother logistics operations. The launch of autonomous drones in our operations reflects our commitment to delivering top-notch services through the latest technologies.”

Sankalp Arora, chief executive and co-founder of Gather AI, commented: “Gather AI and dnata have already turned the vision of a fully digitised air cargo ecosystem into a ground-breaking reality. Our autonomous inventory drones are not merely futuristic concepts; they are operational game-changers today, enabling real-time transparency into the inventory and air cargo processes.

“dnata has been at the forefront of the digital revolution in air cargo, and we at Gather AI are proud to be the technology partners that have made this vision come alive.”

In recent years, dnata has invested in technologies and digitalisation to further enhance efficiencies across its cargo operations. In addition to the launch of autonomous drones in its warehouses, key milestones include the rollout of its digital cargo management system, OneCargo.

OneCargo automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform.

AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability.

In addition, OneCargo eliminates all redundancies and manual check sheets, substantially improving operational efficiency.

To date, dnata has launched OneCargo in its operations in six countries, including Iraq, Pakistan, Switzerland, UAE, USA and Zanzibar (Tanzania) across its global network.

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