AFKLM Cargo upgrades its myCargo platform

GertJan Roelands. Source: Air France KLM Martinair Cargo

Air France KLM Martinair Cargo has upgraded its myCargo customer-facing freight platform to offer new functionalities.

According to the Franco-Dutch carrier, “The new allocation functionalities in myCargo are set to revolutionise the way customers manage their cargo allocations online.

“This unique digital service will enable them to view (automatically), book and manage their allocations via myCargo, providing them with greater control and flexibility.”

In addition to the initial release of the new functionalities later this month, Air France KLM Martinair Cargo plans to introduce several other new features to the platform in the months to come, including the ability to automatically book allotments for an entire season.

In addition, the carrier also hopes to launch other new digital offerings, such as an E-Pharma capability, in the near future.

GertJan Roelands, senior vice president sales and distribution at Air France KLM
Martinair Cargo, said that the in-house teams working on myCargo improvements have “a clear passion to create optimal customer value.

“This is also confirmed by our results, where we reached last month a record 73% of bookings made via digital channels.

“We expect to make a significant next step by the introduction of the new allocation functionalities in myCargo. We believe that it’s key for our customers that it’s easy to do business with us by giving customers as much control and choice as possible.

“This [is] all based on a well-balanced model whereby state-of-the-art digital solutions will support our expertise, in combination with our dedicated service teams in order to deliver optimal customer value.”

More than six years ago, the myCargo platform started with a quote and book functionality, allowing customers to request quotes based on rates distributed online.

While bookings were initially made manually via a back-office process, the platform now makes use of dynamic pricing and artificial intelligence (AI) technologies.

Over the years, the Air France KLM Martinair team has worked with airline partners to develop and roll out platform features such as track & trace, station capabilities data, the ability to modify bookings and manage claims, the option to add use of sustainable aviation fuel (SAF) to a booking, and product-specific services for pharma, express, and other specialised cargo.

Cargo revenues slide in first quarter
Earlier this month, Air France KLM Martinair Cargo reported that the market slowdown had affected its first-quarter results.

The airline group saw first-quarter cargo revenues decline by 26.1% year on year to €672m, while cargo traffic was down 11.8% on a year earlier to 1.6bn revenue ton kms.

The average load factor for the period was down 12 percentage points to 47.3% on the back of a 10.7% increase in capacity as passenger – and therefore bellyhold – operations were ramped up following the Covid pandemic.

“After the first quarter last year the demand for air cargo decreased due to slower growth of global trade and the partial rebound of sea freight,” Air France KLM said in a results statement.

Share this story

Related Topics

Latest airfreight digitisation news

IBS Software appoints new CEO

Aviation software firm IBS Software has appointed Somit Goyal as its new chief executive to succeed Anand Krishnan. Goyal has…

Read More

Share this story

Air Canada Cargo signs up for Rotate’s Sales Cockpit

Air Canada Cargo will use Rotate’s Sales Cockpit technology with the goal of increasing sales and monitoring performance of its…

Read More

Share this story

Thai Airways joins WebCargo platform

Thai Airways will place its cargo capacity on the WebCargo by Freightos platform to offer forwarders access to real-time booking,…

Read More

Share this story

Air Cargo News

Air Cargo News
Established in 1983, Air Cargo News is the leading source of news, information, interviews, analyses and reports to the global airfreight industry. Our leading portfolio includes print, digital and events that give businesses in the airfreight industry the ability to connect with decision-makers in this sector.