Awery to speed Etihad charter response

Etihad Cargo has signed a partnership with Awery Aviation Software to help it meet a 35% surge in charter requests.

The Abu Dhabi-based carrier has implemented a customised version of Awery’s enterprise resource planning (ERP) system to manage its cargo chartering programme which, it says, will streamline operations, improve response times, and improve customer service.

Awery’s ERP system will allow Etihad Cargo to classify and prioritise charter queries, improve analytics and performance evaluation, as well as providing access to historical pricing data for better decision-making. The intelligent automation (IA)-based system reads information from enquiries, making it easily accessible for future quotes.

Customers will be able to accept or reject quotes and book directly via a single click; if rejected they can provide a reason if they wish.

Etihad Cargo vice president, Stanislas Brun, said: “In 2023, Etihad Cargo operated 262 charters, which is a 23% increase compared to the previous year.” The tailored Awery ERP system will enable the carrier to meet increasing demand for charter services and improve operational efficiency and customer service.

He added: “In managing charter enquiries more efficiently, Etihad Cargo will provide faster response times and attractive offers. This strategic move is poised to set a new standard in cargo charter services.”

Awery chief executive, Vitaly Smilianets added: “Working with Etihad Cargo has been a remarkable journey. Our goal was not only to provide a solution that meets the carrier’s current needs but also to build a lasting relationship that contributes to Etihad Cargo’s long-term success. As we celebrate our 15th anniversary, this partnership stands as a testament to our commitment to excellence and our ability to deliver personalised solutions to our clients.”