Turkish Cargo receives Customer Satisfaction Management Certificate
22 / 10 / 2019
Turkish Cargo has been certified for Customer Satisfaction Management (ISO 10002) following the development of its Feedback Management Policy.
Through its Policy, the fast-growing air cargo carrier improved its reporting and feedback methods.
Turkish Cargo placed customer satisfaction boxes at the cargo terminals in Istanbul and Ataturk airports. The boxes, which were labelled “Sizi Dinliyoruz” (“We Care About Your Feedback”), provided an accessible, fast option to provide feedback in while maintaining transparency.
Turkish Cargo maintains confidentiality for those who have submitted comments and aims to resolve feedback issues as quickly as possible.
The airline also aims to be one of the top five global air cargo brands by 2023.