IAG Cargo rolls out new e-booking system

IAG Cargo customers in Spain have become the first to benefit from the carrier’s global roll-out of its new e-booking system.
The freight arm of British Airways and Iberia says that the launch “underpins IAG Cargo’s total commitment to IATA’s e-freight goal of removing paper from the air cargo industry”.
Enhanced features, such as self-service registration, template bookings and auto-rating, mean that bookings can now take less than three minutes to complete, said IAG Cargo.
The service, accessed via www.iagcargo.com, is available for general freight and premium products.
Customers can make multiple bookings at each visit and use the site to manage all of their bookings, even those completed over the phone. Additional features are planned for launch over the course of the year.
Angel Cabeza Rivas, head of IT at IAG Cargo, commented: “The air cargo industry is going through a period of rapid digitisation driven by the need to make operations more efficient and customer friendly.
“The enhanced, feature-rich e-booking service we have launched in Spain means we are at the forefront of this change. Importantly, the service will not only make us more effective as a business but will make it easier than ever for customers to do business with us.”
In the first few weeks following launch, 15% of all bookings in Spain were made through the new system.