Lufthansa Cargo renews quality management certification

By Rebecca Jeffrey

Photo: Lufthansa Cargo

Lufthansa Cargo has successfully renewed its Cargo iQ quality certification.

The German cargo airline was recently re-certified by the independent auditing company SGS in accordance with IATA’s Cargo iQ Standards for quality management along the airfreight transport chain.

SGS’ audit included a documentary pre-audit as well as an examination of the implementation of the described quality assurance procedures in all processes. In a three-year cycle, this ensures that Cargo iQ members implement the high standards and specifications of the IATA community of interest.

Lufthansa Cargo’s last audit was in 2017 and this year it has again achieved an outstanding result with three out of three possible stars.

The audit examined the implementation of the milestone system used by Cargo iQ to evaluate performance and the development of Lufthansa Cargo’s quality management, especially with regard to “continuous improvement” measures. The cargo airline was awarded the three stars in particular for its performance in the categories “Corporate Social Responsibility,” “Innovative Spirit” and “Contribution to the Cargo iQ Community“.

“The certification of our quality management by the industry-wide Cargo iQ initiative confirms our customer promise to keep improving our quality and continues to make this transparently measurable,” said Ashwin Bhat, chief commercial officer at Lufthansa Cargo.

Cargo iQ is an IATA community of interest, connecting more than 60 members in the air cargo industry, including airlines, freight forwarders, ground handling agents and IT providers.

Lufthansa Cargo is represented on the Cargo iQ Board and regularly participates in Cargo iQ Working Groups to contribute to the further development of the community of interest.

The company, which appointed a new chief operations and human resources officer in December, recently said its handling operation at its Frankfurt hub has been “significantly” affected by Omicron infections amongst staff.

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