Turkish Cargo service quality certified by Cargo iQ
11 / 03 / 2022
Turhan Ozen, chief cargo officer of Turkish Airlines. Photo: Turkish Airlines
Turkish Cargo’s global operational service quality has been certified by IATA interest group Cargo iQ.
Cargo iQ’s mission is to create and implement quality standards for the worldwide air cargo industry.
As part of the Cargo iQ requirements, all processes, including conformity of its operational processes, the services it offers to its customers and the quality management in general terms, of Turkish Cargo have undergone an inspection by SGS (Société Générale de Surveillance (General Society of Surveillance) the independent inspection company based in Geneva and contracted by the IATA.
Following this inspection, the processes and services carried out by Turkish Cargo have been determined to be compliant with the quality standards of Cargo iQ.
Turhan Ozen, chief cargo officer at Turkish Airlines, said: “The Cargo iQ certificate, an independent benchmark for our performance against the quality standards of the logistics industry, is a key milestone that denotes our service quality, operational excellence, our standards that are innovative and aimed at meeting the customers’ expectations, and also our sustainable achievements. Thanks to the cutting-edge technologies it uses and develops, and the innovative approaches it adopts and its service quality that is beyond the expectations, Turkish Cargo will continue to rank among the most reliable solution partners in the air cargo industry.”
Lothar Moehle, executive director of Cargo iQ, commented; “It is with great pleasure that the Cargo iQ organization can issue the Quality Audit Certificate to the team of Turkish Cargo. The external auditor has verified and confirmed that Turkish Cargo is complying with the process standards created by Cargo iQ for all our members and for the air cargo industry at large. Well done and thank you for the hard work of the entire Turkish Cargo team. As the quality work never stops, we are looking forward to be cooperating with the TK Cargo team on even further quality improvements in the future.”
Turkish Airlines saw its cargo revenues rapidly increase last year.