United launches Control Tower for temperature control

UNITED Airlines Cargo [UAC] has launched Control Tower to run the rule over its growing temperature-sensitive shipments business.
It features a highly-trained team of dedicated specialists who provide the carrier’s TempControl product customers with a single point of contact through all phases of their shipments’ lifecycle.
Located at UAC’s customer contact center at Houston, the 24/7 service is solely focused on servicing TempControl customers.
Control Tower assumes end-to-end responsibility for each process step once a set of standard operating procedures is established for a route or series of shipments.This includes ordering, leasing and positioning of special containers, dynamic planning and routing, accessing and analyzing data from a number of human and technological sources, and outreach to stations to provide customers with proactive status updates.

Share this story

Related Topics

Latest airlines news

SkyTeam appoints Engelaan as VP cargo

Global air cargo alliance SkyTeam Cargo has appointed John Engelaan as vice president cargo. Engelaan brings more than 35 years’…

Read More

Share this story

DHL Express adds direct Hong Kong-Australia freighter flights

DHL Express has added a new flight between Hong Kong and Oceania to cater for rising demand. The new service…

Read More

Share this story

United Cargo opens Newark Airport facility

United Cargo has opened a 165,000 sq ft cargo facility at Newark Liberty International Airport (EWR). The extra cargo handling…

Read More

Share this story

Air Cargo News

Air Cargo News
Established in 1983, Air Cargo News is the leading source of news, information, interviews, analyses and reports to the global airfreight industry. Our leading portfolio includes print, digital and events that give businesses in the airfreight industry the ability to connect with decision-makers in this sector.