Wardle appointed head of digital and distribution at Virgin Atlantic Cargo

Suzy Wardle has been appointed head of digital and distribution at Virgin Atlantic Cargo.
In this new role, Wardle will be responsible for delivering the airline’s digitisation programme which will allow customers to "interact in new and innovative ways, enable greater partnership integration and drive simplification throughout the business," said a spokesperson.
Wardle joined the team in September and is based at Virgin Atlantic’s VHQ near London Gatwick Airport.
She has held a number of digital roles at Virgin Atlantic over the last five years, most recently as chief product owner across all passenger-facing digital channels.
This included responsibility for revenue, customer satisfaction, continuous improvement and large scale digital transformation projects, including the integration of a new passenger service system.
With over 15 years of experience in marketing and e-commerce, she previously held senior roles with companies in the travel and luxury hotel marketing sectors.
Dominic Kennedy, managing director of Virgin Atlantic Cargo, said: “Suzy is joining us at a very exciting time for our growing cargo business. As we continue to give our customers more choice than ever before, our priorities are focused on being easier to do business with, embracing digitisation using new technologies, and leveraging our partnerships to drive benefits for our customers.
“As we modernise, there is a clear linkage between simplicity and digitisation and our goal of enabling customers to interact with us in a different way, such as through the development of a self-service platform."
Kennedy continued: "Ultimately, we want our customers to have the option of being able to do everything they do today through telephone and email via a digital platform, so we are delighted to welcome Suzy to our cargo team to lead us into this exciting new era.”
Read more airfreight digitisation news

Share this story

Related Topics

Latest airfreight digitisation news

Awery adds advisory expertise

By Rebecca Jeffrey

Awery Aviation Software has appointed Arnaud Lambert, Ariaen Zimmerman, and Pascal Morvan to its advisory board. Lambert has 25 years…

Read More

Share this story

CharterSync enables real-time tracking capabilities

By Rebecca Jeffrey

CharterSync has said its clients can now accurately track aircraft via its personalised all-in-one dashboard thanks to the addition of…

Read More

Share this story

CargoAi highlights benefits of strategic investors over venture capital

By Damian Brett

Strategic investors allow companies to adopt a more long-term outlook than venture capital (VC) which can encourage short-term thinking, according…

Read More

Share this story