Toll services continue to be affected by cyber attack

By Damian Brett

Freight forwarder Toll is continuing efforts to recover from a recent cyber attach, but some services remain affected.

The Japan Post-owned company said that its current focus is on restoring the relevant underlying infrastructure and fully-automated systems.

It is also conducting a thorough review of the affected IT hardware including servers, systems and devices.

“In doing so, we are working closely with our cyber security advisers to ensure that any risk associated with this incident has been appropriately managed and neutralised,” Toll said.

“At the same time and based on our ongoing business continuity measures, many of our customers are continuing to access services across large parts of the network globally.

“Regretfully, some customers are experiencing delays or disruption while we work towards bringing our regular IT systems back online securely.

“Our teams across our operations are working with affected customers, including via our call centre where additional resources are on hand to help customers with queries about parcel deliveries.

“As always, we apologise for the inconvenience this is causing those customers who are impacted.”

The forwarder’s systems came under attack last Friday (January 31).

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Damian Brett

Damian Brett
I have been writing about the freight and logistics industry since 2007 when I joined International Freighting Weekly to cover the shipping sector. After a stint in PR, I have gone on to work for Containerisation International and Lloyds List - where I was editor of container shipping - before joining Air Cargo News in 2015. Contact me on [email protected]