Tiaca launches drive for air cargo quality standards

Tiaca has developed a new online Cargo Service Quality (CSQ) tool as part of its drive launched yesterday to help create standards across the supply chain.
The tool will allow participants in the CSQ project to fill out an online cargo quality assessment form either every quarter, or every six months.
The tool also provides those that take part with access to a "quality dashboard" that can be customised to users requirements as well as analysis functions that help identify strengths and improvement areas.
The overall initiative aims to provide shippers with the ability to view the quality of service delivered by players in air cargo supply chain.
The pilot phase of the programme includes assessment tools for airports and cargo terminal operators, and the CSQ will eventually be available to measure other segments of the air cargo supply chain.
Tiaca chairman Sanjiv Edward said: "In my interactions with shippers it has been reaffirmed that the lack of visibility and absence of uniform global standards results in air freight business deals being limited by cost considerations, lack of product improvements, and perceived lack of value for money."
The programme has received backing from players at leading airports including Hong Kong International Airport, Singapore Changi Airport, New Delhi Airport, Brussels Airport, and Beijing Capital Airport.
Tiaca is not the only organisation that has introduced an intelligence hub that aims to improve standards across the supply chain.
In September, IATA’s Cargo iQ launched a new intelligence hub giving members real-time information on performance and  allowing them to compare themselves against the organisation’s standards and the community overall.
Cargo iQ also signed an MoU with the Global Shippers’ Forum to implement the Cargo iQ quality management system and promote sustainability in airfreight.
The MoU outlines six areas where the two groups will work together towards a more efficient, quality-driven, and secure air cargo supply chain.
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