NetDespatch smooths AMI service
25 / 08 / 2015
Airfreight and express wholesaler Air Menzies International (AMI) is using NetDespatch’s data management platform to improve its customers’ international deliveries.
AMI provides neutral airfreight and express wholesale services exclusively to freight forwarders and couriers, using its buying power to purchase large volumes of capacity and passing the benefits on to its customers.
The first customer to use the new solution is Surrey and southwest London-based same day and overnight international delivery specialist, Streetwise Couriers.
AMI general manager, Pat Walsh said that the major issue for Streetwise had been lack of transparency and real-time tracking for its customer’s orders. Processes were also error-prone and time-consuming, with the courier manually inputting customers’ orders into its system and AMI then having to re-input the information into its system, as well as manually entering tracking updates.
Walsh said: “Our integration with NetDespatch provides Streetwise with a much more streamlined international solution and provides them with visibility on shipments from the moment they are despatched to when they are delivered. This transparency not only speeds up the availability of tracking information but also ensures that any issues can be seen instantly, making the business much more efficient.”
Under the new partnership, AMI becomes a ‘vendor’ on the NetDespatch platform, allowing Streetwise customers to book shipments to anywhere in the world, without any specialist knowledge, and automatically obtain the correct label, customs documentation and manifests, as well track the progress of the parcel to delivery.
Streetwise international controller, Simon Fuller confirmed: “The major benefit for us is time saved, as the previous manual process has been replaced by a more streamlined and automatic system. It has also enabled us to provide a higher level of customer service and enabled our customers to have a better customer experience which should result in more retained business in the future.”