Time:matters adds digital platform for on-board courier service

Time:matters has added a new digital platform for customers using its on-board courier service offering instant quotes.
The Lufthansa-owned time-critical logistics specialist’s new platform allows customers to input their shipment details and receive a complete quote in less than a minute, which can then be used to make an immediate online booking.
All costs are included, from the transfer to the airport, tickets and the courier through to hotels.
"By optimising processes and scaling the service globally, savings from cheaper flight tickets, for instance, can be passed on directly to customers," time:matters said.
Parallel to the flight search, suitable couriers are identified in real time from the database developed for airmates, the name of the firm’s on-board service.
"The right couriers, available at short notice, are pinpointed via the specially developed app and informed about the order. They can then accept the mission directly using the app," the company said.
"Airmates selected for a transport order are often on the road within two hours. After a detailed briefing from time:matters, the courier usually picks up the consignment directly from the customer. He does not let it out of his sight again until it is handed over to the recipient."