UPS launches My Choice for business

As consumers continue to demand ever-faster delivery and greater visibility in a marketplace driven by e-commerce, UPS has launched its new UPS My Choice for business service.

The tool is the first visibility and tracking solution in the US that has been designed specifically for small and medium-sized businesses (SMBs), and builds on the success of the UPS My Choice for home platform that was launched in 2011.

Commercial customers can now benefit from greater transparency and forecasting, enabling them to save time, manage staffing levels, reduce inventory carrying costs and improve customer service.

UPS said in a statement: “The mobile-friendly solution addresses significant pain points for SMBs. Self-registration enables shippers and receivers to more easily monitor, plan, react to and control their incoming deliveries and outgoing shipments. Users can share access with additional members of their organisations, giving them the same visibility and control over deliveries.”

Features of My Choice for business include an Internet-based tracking dashboard; advance delivery notifications, including day-before and day-of-delivery notifications; and estimated time of delivery within two-hour windows for the majority of US postal codes.

“Additional features to be rolled out later this year include delivery change options for increased delivery flexibility and a new delivery alert which lets receivers know when the driver is nearby or within a very short time window of delivery from 1 hour to just 15 minutes away,” UPS said.

Available now to US customers, My Choice for business will be rolled out internationally in early 2020.

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