DHL Global Forwarding adds start-up helpdesk

13 / 04 / 2018

DHL Global Forwarding has launched a helpdesk in Berlin that is aims to meet the specific needs of start-ups.

The forwarder said the new helpdesk will assist new and expanding start-up companies in the areas of logistics and supply chain development in and beyond Germany.

“Our customer base of start-ups with global operations is growing rapidly at our branch in Berlin. Understandably, they have a greater need for advice and services, particularly in the initial stages,” explains Joachim Hermansky, vice president customer service Germany at DHL Global Forwarding.

“That is precisely why we trained up a young team that acts as a link between companies going global and traditional handling departments. They understand both worlds and that allows them to provide swift and flexible support.”

The helpdesk will offer advice on subjects such as whether the goods been properly packaged, which is the best transport mode to use, the customs requirements that will need to be met for imports and exports, whether the correct shipping documents have been furnished and whether the goods have been properly insured.

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