UPS expands coverage of My Choice capability

11 / 10 / 2018

UPS is now offering its My Choice service in Africa, the Asia Pacific region, the Indian Sub-continent, Latin America and the Caribbean, the Middle East and Oceania.

My Choice allows users to control delivery dates and locations.

The service includes actionable text alerts in many countries and territories. And in countries where technology allows delivery change options, users can route packages to UPS Access Point locations, send them to another address or opt for delivery on another day.

The largest expansion since My Choice’s launch will bring the service to 96 additional countries and territories.

This extensive expansion begins this month and is expected to be completed next year, when My Choice will cover a total of 112 countries and territories.

“Every UPS My Choice user will have access to e-mail notifications that a delivery is on its way, an alert the day before delivery with a delivery-window estimate, notification that package is out for delivery, and a notification that delivery is completed,” said Nando Cesarone, president of UPS International.

“With this expansion, shippers can benefit from fewer customer inquiries and missed deliveries, while consumers enjoy increased visibility and, in many cases, the opportunity to adjust delivery dates and locations.”

There are currently more than 28,000 UPS Access Point locations worldwide, which include independently owned and operated businesses that offer customers a convenient and safe place to pick up shipments on their schedule.

A total of 52m UPS customers have signed up to My Choice.

This combination of scale and geographical coverage provides, UPS noted, e-commerce shippers with “a distinct advantage as cross-border shopping increases”.

Expanding the UPS My Choice programme provides greater visibility during the delivery process, wherever and however consumers receive their packages.

“While UPS has offered package tracking for more than a quarter of a century, we recognise that consumers want more choice, control and convenience,” Cesarone remarked. “Adding more global markets to this valuable service shows that we’re committed to offering both shippers and consumers the tools they need.”

UPS is investing in more than customer-focused IT. Only last month (September), it unveiled a transformation strategy to handle a 40% surge in package revenues and a 28% increase in cross-border e-commerce volumes by 2022.

The growth programme for the US parcels and logistics giant includes continued capital investment in its global network at previously announced levels.

This will see new and renovated facilities as well as aircraft and fleet assets coming online “at record levels” during the next four years.