CargoAi appoint vice president customer success

CargoAi. Photo: CargoAi

CargoAi has appointed Frédéric Bazin as vice president of customer success.

Having been in the airline industry for twenty years, Bazin has gained airfreight experience within airlines such as Air France KLM Martinair Cargo and Qatar Airways Cargo.

He has previously focused on operational excellence, revenue optimisation and customer satisfaction.

The appointment of Bazin is expected to help CargoAi further its goal of digitalising the air cargo industry.

“Ever since the Covid pandemic, the cargo industry has been increasingly faced with the need to continuously improve its processes through automation and digitalisation while maintaining customer experience at the highest level,” said Bazin.

“That’s why I’m convinced of the necessity of digital transformation and I’m very excited to be a part of CargoAi in developing revolutionary service solutions that will allow forwarders to drive every stage of the air freight procurement with efficiency, speed and reliability.”

Matt Petot, founder of CargoAi, said: “Frederic’s extensive experience in the industry, especially with Qatar as one of the largest cargo operators worldwide, is in keeping with CargoAi’s pillars to hire industry veterans, to ensure that our digital solutions are always in sync with real-life customer’s  needs.

“I have known Frederic since 2008 and it is a great honor to have him join our team after having a brillant career path in leading airlines. His professional and human skills are great for our team and for our customers.”

CargoAi makes two appointments

CargoAi joins CargoTech group

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Rebecca Jeffrey

Rebecca Jeffrey
New to aviation journalism, I joined Air Cargo News in late 2021 as deputy editor. I previously worked for Mercator Media’s six maritime sector magazines as a reporter, heading up news for Port Strategy. Prior to this, I was editor for Recruitment International (now TALiNT International). Contact me on: [email protected]