IAG Cargo appoints new chief transformation officer

IAG Cargo has appointed Jenny Critchley as chief transformation officer to replace David Rose, who takes on a new role in the group.

Critchley will focus on “expanding IAG Cargo’s digitalisation and sustainability efforts, whilst driving productivity, new business solutions and further growth opportunities”.

She joins from sister company British Airways where she was head of transformation.

Critchley has also held previous roles that cover strategy, customer and analytics.

David Shepherd, chief executive at IAG Cargo, said: “We are driving digital transformation throughout the business, whilst pushing our sustainability efforts and our chief transformation officer plays a key role in achieving this.

“Jenny will support the business to evaluate the prospects of new opportunities, champion key strategic initiatives, and deliver on our multi-year transformational priorities to deliver a better service for our customers.”

Critchley added: “After many years on the passenger side of the industry, during my career, I have focused on designing future business strategy, much of which is underpinned by digital, customer-centric and sustainable transformation.

“I believe we have a great opportunity to build upon the excellent work that has been achieved so far, to enhance the end-to-end experience of our customers.”

Rose was recently appointed to a new role on the IAG Cargo executive team as director of London operations. 

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