DHL Express squares Circle K’s e-commerce deliveries in Hong Kong

DHL Express has extended its On Demand Delivery service to more than 300 Circle K stores across Hong Kong.

Customers will be able to visit Circle K stores to pick up their overseas merchandise, “whenever and wherever it is convenient,” said a DHL spokesperson.

Receivers are notified via email or short-messaging system (SMS) about a shipment’s progress.

A mobile-optimized website allows them to choose from a selection of delivery options including redirecting the delivery to a DHL service point or nearby convenience store.

Added the spokesperson: “DHL Express couriers will be notified of these delivery preferences in real-time, ensuring shipments are delivered at the right time, to the right place and at the utmost convenience to the customer.”

The addition of the Circle K stores, customers can now choose from more than 600 convenient locations in Hong Kong.

DHL Express has added a new feature – Courier Time Window – which will send an SMS reminder to receivers on the day of delivery to alert them to a specific timeframe when they can expect their delivery. Receivers could request for changes in delivery time and location to avoid a missed delivery if they are on the move.

Herbert Vongpusanachai, senior vice president, managing director, DHL Express Hong Kong and Macau, said: “The growth of online shopping has fuelled the need for greater delivery offering. On Demand Delivery provides an intuitive and flexible delivery option that customers can be in control of.”

Krystie Tang, general manager, marketing & purchasing at Circle K, said: “This new partnership with DHL Express allows us to serve our customers better by offering them the chance to be in control of the last mile fulfilment service of their online shopping experience.”

On Demand Delivery is now available in more than 160 countries and territories and in 45 languages globally.

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