Hactl opens new export service centre with digital focus
26 / 09 / 2024
Source: Hactl
Hong Kong cargo handler Hactl has opened a Terminal Services Centre – Export (TSCE) that it claims creates new digital efficiencies for processing cargo.
Hactl said the new centre offers a more pleasant working environment for staff and utilises “many innovative new features to enhance operational efficiency”.
The company highlighted that agents can now make a dangerous goods inspection reservation via a mobile app, instead of filling out a paper request on arrival at the TSCE counter.
Meanwhile, TSCE staff can now use real-time build-up monitoring to check ULD build-up progress at workstations and a new dashboard provides a comprehensive, instant overview of all export cargo documents being processed.
“The new TSCE also supports Export Cargo Document e-submission, enabling freight agents to submit export cargo documents online in advance, so avoiding last-minute rushes and eliminating counter queuing,” Hactl said.
The handler added that a new document submission hub will enable visiting agents to place their documents into totes instead of handing them to counter staff.
“The Hub will then check the documents and store them, using an automated archive and retrieval system. The Document Submission Hub will timestamp and track the documents’ progress through submission and acceptance or rejection (stating the reason for any rejection), and will constantly log progress to provide agents, airlines and Hactl staff with instant, real-time status information.”
There will also be a document management system that will collect and collate data from export cargo document e-Submissions, to assist in consolidating documentation and building cargo manifests for each flight.
Hactl chief executive Wilson Kwong said: “The new TSCE delivers numerous benefits for all parties. For Hactl, it will reduce the space and human effort required for paper handling, reduce paper consumption, minimise opportunities for human error and also facilitate earlier pre-manifesting.
“For freight forwarders, the new TSCE will provide an accurate timeline of progress and instant document acceptance results, and also reduce costs by eliminating the use of couriers.”
“For our airline customers, the new TSCE will record and display document delivery and acceptance times, reduce the space required for document storage, and facilitate earlier flight close-outs and acceptance of later bookings.”
Hactl revamped its Terminal Services Centre – Import operations in 2022.
