New Tigers SmartHub:Connect feature enables stock checks and tracking for customers

By Rachelle Harry

Tigers has launched a new ‘purchase order (PO) suite’ feature in for its Cloud-based SmartHub:Connect (SH:C) platform.

The new PO feature will enable customers to track factory orders and plan marketing campaigns related to stock availability – for calendar events such as as Cyber Monday, Black Friday and Christmas.

Already available in the US, Tigers’ new PO feature will also be released in Australia and China next month.

“The new feature is part of a planned evolution of SH:C to provide increased transparency and tracking for our customers,” said Mark Gatenby (pictured), chief information officer, Tigers.

“The PO Suite allows users to track factory orders by purchase order numbers, which in turn enables them to effectively monitor stock levels for their e-commerce platforms. This is particularly useful from a marketing and communications perspective because customers can see what is actually available in the factories, especially as we enter peak season for shipping.”

Hong Kong-based Tigers has a global network of offices, warehouses, and fulfilment centres, which will further “boost the ability of SH:C to track orders and book shipping”.

The next step for Tigers is to introduce 4PL functionality to SH:C later this year to allow customers with more than one logistics provider to view all shipping and track and trace options.

Tigers has been investing heavily in digital technology in recent years and launched SmartHub:Connect in November 2018, which recorded more than 10,000 customer logins in August 2019.

Earlier this year, Tigers also rolled-out freight rate quote rate engine Doozee across its global internal network following a successful trial on the Australia-China trade lanes.

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