Malaysian cargo handler adopts iCargo

Ashok Rajan of IBS

Malaysia-based cargo handler Pos Aviation has transitioned to iCargo, IBS Software’s cloud-based cargo management platform, for its cargo terminal operations at all major airports in Malaysia –Kuala Lumpur, Penang, Kuching and Kota Kinabalu.

iCargo has replaced the legacy systems that were previously used to manage the cargo terminal operations, providing better process agility and improved productivity, and positioning Pos Aviation as an end-to-end integrated logistics provider.

iCargo offers cargo ground handlers new ways to improve the customer experience, to improve monitoring of warehouse processes and to increase paperless cargo transactions. The implementation has seen cutting edge technology such as enterprise mobility and automated electronic task delivery introduced into the business process.

Under the contract, IBS also implemented other systems to transform Pos Aviation’s ULD management and mail operations.

Chief executive of Pos Aviation, Woo Kam Weng said: “It is proving to be a good product. We have achieved better service levels whilst improving our cost efficiency and productivity.”

Pos Aviation, the only independent cargo ground handler in Malaysia, also offers inflight catering and aircraft maintenance and engineering services to inbound and outbound international commercial airlines in Malaysia.

Over 35 leading operators around the world – airlines, cargo terminal operators and ground handling agents – already use iCargo.

Ashok Rajan, senior vice president and head of airline cargo services, IBS Software, said:“I am delighted to welcome Pos Aviation to the iCargo family. The expanding customer base of iCargo across air cargo carriers and now in the ground handling agent space will open new avenues for collaboration and partnership in the industry. We look forward to a long and fruitful partnership with Pos Aviation.”


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