dnata opens Cargo Integrated Command Centre in Dubai
13 / 10 / 2016
Dnata’s new customer service centre for export cargo customers has been officially inaugurated by Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline and Group.
Located in Dubai Airport Free Zone-Freight Gate 5, the export centre marks the beginning of a product improvement programme for airlines, freight forwarders and shippers said the Dubai-based international ground handler.
Spanning over 5,000 sq m with 50 staff, the centre is expected to serve approximately 700 customers a day and handle 25,000 tons of export cargo per month.
Features of the new facility include export counters, a Cargo Integrated Command Centre (CICC), all Dubai government agencies on its premises, a special cargo acceptance area, and a new office space for airline and freight forwarding customers.
Gary Chapman – president dnata and group services, said: “What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers.
“We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations."
Chapman added: “We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs.”
The main purpose of the CICC, said dnata, is to “enhance the customer service experience, and ease the process of information flow between all cargo stakeholders”.
It added: “The CICC will function 24/7, representing all process stakeholders and will ensure the efficient and optimal management of workforce, facilities and processes, thus increasing productivity of cargo services.
“It will serve to monitor, troubleshoot and enable quick-decision making to enhance movement and efficiency of cargo.
Added Mr Chapman: “We have exciting plans ahead, the evolution of this facility will see the opening of an import customer service centre, as well as additional storage and handling capacity for our export customers.”
In 2016, dnata’s cargo operations in Dubai have so far handled close to 519,928 tonnes cargo and served 402,713 customers, with exports comprising nearly 205,673 tonnes.