Price increase for DHL Parcel business customers

DHL Parcel has cited increasing transport and personnel costs as well as its continuous investment in the network to justify a price increase from September 1 for business customers with list prices.

Ole Nordhoff, chief marketing officer, post and parcel Germany, at Deutsche Post DHL Group, said: “In order to reliably process the increasing parcel volumes, we are continuously investing in the expansion and modernisation of our parcel network. In July 2019, we also transferred around 13,000 employees from subsidiaries to the company’s collective agreement, thereby further improving working conditions and fair wage structures.”

In March the company announced annual investments of €150 million for personnel, further automation and the expansion of its postal and parcel infrastructure.

It says these investments will benefit customers by improving quality and performance, especially as volumes in the parcels market continue to grow. With this price increase, the company is also “responding to the generally significant increase in transport and personnel costs in order to ensure the high quality of service for its customers in the future as well”.

DHL says it is also responding to the wish of many customers to disclose external influences, such as government charges, on transport costs in the course of the expansion of the truck toll to all German federal roads since July 2018 and the increase in toll rates in January 2019.

For the sake of transparency, the company will therefore report the toll surcharge of €0.10 per parcel separately from the parcel price as of September 1, 2019. As in the previous year, DHL Paket will adjust the prices for customers with individually agreed conditions at a later date.

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