AFKLMP offers customers more control over airfreight shipments

Gertjan Roelands. Photo: AFKLMP

Air France KLM Martinair Cargo (AFKLMP) is launching a new feature in customer portal myCargo to provide customers with more control over their shipments.

“Modify my booking” is a self-service solution in myCargo that enables customers to alter their booking anytime, anywhere.

MyCargo allows AFKLMP customers to create quotes, make bookings, track shipments, manage claims and access general information.

The purpose of “Modify my booking” is to allow airline and freight forwarders to cooperate on ensuring the quality of the booking process.

From now on, customers will no longer have to cancel their booking in order to resubmit altered data such as date/time, weight/size or shipment destination.

The updated booking will not be executed until all necessary capacity for the updated booking has been confirmed, otherwise the user can always go back to the original booking during the modification process, eliminating any risk of losing the shipping slot, explained AFKLMP.

Further plans to expand and improve the features of myCargo, e.g. with regard to sustainability, are being planned, said the company.

GertJan Roelands, senior vice president of sales & distribution, said: “Our teams have worked hard to develop ‘Modify my booking’, which gives our customers even more control over the way they want to do business with us. Online interaction with our customers is increasing rapidly. Last month we saw a record 70% of bookings coming in via our online channels.”

CMA CGM to invest in AF KLM and partner on freighters

AFKLMP’s SAF programme continues to grow

Mixed outcome for airlines in battle against air cargo cartel fines

Share this story

Related Topics

Latest airfreight digitisation news

Air Canada Cargo signs up for Rotate’s Sales Cockpit

Air Canada Cargo will use Rotate’s Sales Cockpit technology with the goal of increasing sales and monitoring performance of its…

Read More

Share this story

Thai Airways joins WebCargo platform

Thai Airways will place its cargo capacity on the WebCargo by Freightos platform to offer forwarders access to real-time booking,…

Read More

Share this story

NAV AERO signs up to Awery’s technology

Awery Aviation Software has partnered with cargo GSSA and brokerage network, NAV AERO to become the primary aviation technology platform…

Read More

Share this story

Rebecca Jeffrey

Rebecca Jeffrey
New to aviation journalism, I joined Air Cargo News in late 2021 as deputy editor. I previously worked for Mercator Media’s six maritime sector magazines as a reporter, heading up news for Port Strategy. Prior to this, I was editor for Recruitment International (now TALiNT International). Contact me on: [email protected]