Delta Cargo goes digital with IBS Software’s iCargo

By Rebecca Jeffrey

Delta Cargo and IBS Software sign platform deal

Delta Cargo has selected IBS Software’s iCargo platform to provide it with an end-to-end view of its air cargo value chain and deliver real-time operational insight.

The initiative is expected to improve key functions including sales and inventory, cargo terminal operations, air mail management, customs and security, quality management and mobile applications.

The platform is designed to enable efficient communication with customers, partners and service providers via APIs.

IBS Software’s consulting and digital transformation group will also play a key role in enabling transformation from a people, process and technology perspective.

“Delta Cargo plays a vital role in Delta’s future, and we have high ambitions to guarantee world-class experiences for every customer and partner,” said Rob Walpole, vice president, Delta Cargo.

“Fundamental to achieving that goal is investing in the technology platforms that allow us to deliver differentiated products and services while creating seamless processes for our team and partners.

“The iCargo platform is crucial to our goal to build on our momentum in air cargo and cements our position as a world-leading, technology-first carrier.”

Vishal Bhatnagar, managing director of cargo operations, Delta Cargo, commented: “At Delta Cargo, our main priority is to continuously improve our processes and better our teams’ performance to provide an industry leading customer experience.

“In an effort to provide transparency and boost flexibility for our customers, we will replace our legacy operating system with iCargo from IBS Software.

“The new platform also allows Delta Cargo to align closer with JV partners. With the conversion, we will improve our global operation including Delta and vendor managed locations.”

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Rebecca Jeffrey

Rebecca Jeffrey
New to aviation journalism, I joined Air Cargo News in late 2021 as deputy editor. I previously worked for Mercator Media’s six maritime sector magazines as a reporter, heading up news for Port Strategy. Prior to this, I was editor for Recruitment International (now TALiNT International). Contact me on: [email protected]