Etihad Cargo adds capabilities to online booking portal

Photo: Etihad Cargo

Etihad Cargo has introduced online pet shipment bookings for dogs and cats, online dangerous goods bookings and a custom feed within the customer dashboard of its online booking portal.

Traditionally, booking pet shipments has required customers to send multiple documents via email.

Following the launch of the online pet shipment booking feature, Etihad Cargo’s customers can book the shipment of dogs and cats via the online booking portal, making the booking process easier than ever before.

Booking the shipment of dangerous goods via the enhanced online booking portal has also been simplified.

Etihad Cargo’s booking portal now enables the capture of United Nations (UN) numbers, which are globally recognised classifications that identify hazardous substances in international shipping.

“Since the launch of Etihad Cargo’s enhanced online booking portal, the carrier has continued to launch new features that are making it easier for customers to make bookings,” said Martin Drew, senior vice president – global sales & cargo at Etihad Airways.

“Expanding the capabilities of the booking portal to include the booking of pets and dangerous goods shipments directly via the portal is the latest step by Etihad Cargo in making the booking process as seamless as possible while helping customers to ensure the compliance of their cargo with international regulations.”

The new custom feed within the portal’s customer dashboard is also expected to further improve the customer experience, enabling Etihad Cargo to customise the content it shares with customers.

In addition to sharing information on green lanes and updates, the custom feed will show relevant offers and campaigns, making it easier for customers to access information relevant to their sector or region.

The carrier has previously introduced a more streamlined booking process that enables users to create and confirm a booking within 45 seconds.

Further enhancements are already planned and will include features focused on specific documents and validations by origin and destination, said Etihad Cargo.

In January, Etihad Cargo announced it would restructure the carrier’s contact centre team to improve customer service efficiency.

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Rebecca Jeffrey

Rebecca Jeffrey
New to aviation journalism, I joined Air Cargo News in late 2021 as deputy editor. I previously worked for Mercator Media’s six maritime sector magazines as a reporter, heading up news for Port Strategy. Prior to this, I was editor for Recruitment International (now TALiNT International). Contact me on: [email protected]