Cargo iQ improves shipment visibility
13 / 04 / 2023
Chris Davies, technology and product manager at Cargo iQ. Photo: CargoiQ
Cargo iQ, the not-for-profit airfreight quality standards group, has updated its offset management platform ENCORE to offer greater visibility of shipments.
The upgrade offers ground handling agents (GHAs) access to service timelines for shipments that can be related to the GHAs’ service level agreements (SLAs) with airline partners.
Giving handlers greater visibility of shipment delivery timelines will drive better on-time performance, Cargo iQ believes, delivery timelines representing “crucial data for planning activities, reaching milestones and meeting service commitments”.
When an airline agrees that a forwarder can collect a shipment within a specified timeframe after the relevant aircraft has landed, this data is input into the ENCORE system and is then used by the Cargo iQ Data Management Platform (CDMP) to create the route map for the shipment’s journey.
This map can then be monitored.
The same principle is also true for the interface at origin airport, where the on-time handover from the forwarder to the GHA is a critical step in the supply chain.
Discrepancies in actual versus planned process times can lead to disputes between GHAs, airlines and forwarders, but with GHAs now able to view the service level agreement (SLA) data in ENCORE, there is a single place for referencing offsets, making it easier to meet targets.
Chris Davies, technology and product manager at Cargo iQ, declared: “With this latest upgrade to ENCORE, all parties involved in the movement of a shipment will now have visibility on the planning that goes into creating a route map, which is essential for meeting on-time performance expectations and driving quality in the supply chain.
“This visibility not only means that shipments are more likely to arrive on time, but it also helps to protect the integrity of time-critical shipments and protect stakeholders from incurring unfair penalties when offsets are missed.”
Elsewhere, earlier this year the new Freight On Hand (FOH) Cargo iQ tracking milestone was introduced by group members Turkish Airlines, Kuehne+Nagel and Swissport in their Nairobi operations, helping to successfully resolve issues with shipment acceptance.
Cargo iQ members include airlines, forwarders, ground handlers, IT solution providers and road feeder services (RFS) providers.
The organisation is supported by IATA as one of its interest groups.