Delta Cargo ups shipment handling efficiency with hub technology
22 / 09 / 2023
Vishal Bhatnagar, managing director cargo operations at Delta Cargo (left), and Kevin Vaz, founder of Orga Dynamics. Photo: Delta Cargo
Delta Cargo has implemented a new “Hub Control System” (HCS) that it says enables it to improve shipment handling efficiency and reduce service failures for shipments transferring through its key hub stations.
The Hub Control System, developed in partnership with Orga Dynamics, is designed to provides Delta Cargo with the ability to streamline its transfer connection process and better prioritise shipments based on scheduled departure times.
Since its implementation in April, HCS has enabled the proactive rebooking for over 3,000 air waybills prior to arrival, significantly reducing service failures associated with tight connection windows or known booking issues, said Delta Cargo.
Following implementation, overall transfer connection performance has improved by an average of 14% in Delta Cargo’s largest hub in Atlanta and the average offload recovery timeline improved by 24% – expediting customer recovery times by nearly two hours, said the carrier.
The system has been implemented across 11 key Delta Cargo hubs in the US.
“Historically, our warehouse teams have managed operational priorities via manual processes. We are thrilled to provide our team with this steering tool, which enables them to more efficiently ensure on-time performance via real-time decision making. We are excited to move Delta Cargo one step further in its journey to best-in-class and provide improved reliability to our customers with this modernized system,” said Vishal Bhatnagar, managing director cargo operations at Delta Cargo.
Kevin Vaz, founder of Orga Dynamics, said, “It has been a pleasure to partner with Delta Cargo in delivering yet another innovative solution for its customers. We are thrilled that HCS is able to support Delta Cargo in its goal of leading the industry in reliability.”