Hermes implements new IT upgrade at Etihad’s Abu Dhabi base

By Rachelle Harry

Abu Dhabi International Airport

Following essential upgrades to its core cargo management system, Hermes Logistics Technologies (HLT) is now implementing Hermes 5 (H5) at Etihad’s Abu Dhabi base.

H5 is a cargo management system that enables elements in the supply chain, as well as and third-party applications, to collaborate seamlessly.

The H5 update includes improvements to the system’s usability; advanced integration capability with external applications; and artificial intelligence for optimising business and handling processes.

H5 also forms the core of Hermes NG, a cloud-based suite of cargo management applications that include Business Intelligence, Track&Trace and eCheck-in for customised cargo management solutions.

Frank Meyer, chief digital officer, Etihad Aviation Group, explained: “Etihad and Hermes Logistics Technologies have been collaborating since 2015 and we welcome the latest digital solution offered by our trusted partners.”

Jacek Lechocki, head of product and services at HLT, commented: “Our UK business analysis team joined our new development team from India on-site to complete significant upgrades to Etihad’s current CMS, laying the groundwork for the H5 implementation process.”

Yuval Baruch, chief executive, HLT, added: “We are delighted with the contract renewal with Etihad Aviation Group as it confirms HLT as a core strategic partner as they make major infrastructure upgrades to their hub in Abu Dhabi.

“H5 will provide the latest generation of data solutions to enable next level business and cargo-handling process enhancements as the hub embraces the digital revolution and upgrades its e-commerce and pharma processing facilities. By upgrading to Hermes 5, we will have a digital solution tailored to Etihad’s needs, focusing on improving our cargo operations providing a seamless experience for our customers.”

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