Japan Airlines completes rollout of IBS Software’s iCargo CTO

By Rachelle Harry

Image: Shutterstock

Japan Airlines (JAL) has completed the rollout of IBS Software’s iCargo Cargo Terminal Operation (CTO) for the management of its airfreight operations. 

The digital tool has replaced JAL’s legacy cargo management systems, as well as facilitating its airfreight processes — including shipment import and exports, transfers, warehouse operations and airports operations across its domestic and international network.

IBS’ iCargo CTO also has functions to support ground handling, such as truck handling and docking management. 

IBS Software said that in order to meet JAL’s needs of serving the Japanese air cargo market, it adapted its iCargo CTO for the carrier to make it “the only non-Japanese system on the market that has full Japanese customs Nippon Automated Cargo And Port Consolidated System (NACCS) reporting capabilities within the product”.

IBS Software said that JAL’s implementation of iCargo CTO took place “seamlessly”, despite changing business conditions caused by the coronavirus pandemic.

Ashok Rajan, senior vice president and head of cargo and logistics at IBS Software, commented: “By using iCargo CTO for Japan, JAL will benefit from reimagined digital processes, recognizing the advantages of cost rationalisation and risk reduction by migrating operations to the cloud.”

Hiroo Iwakoshi, executive officer of cargo and mail at Japan Airlines, added: “We strongly believe that digitalisation is the key to providing innovative new experiences for our customers.

“From the outset, the IBS Software team has gone above and beyond to deliver a product that hits our every requirement, and which will allow us to differentiate our services and optimise our operations.”

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