Japan Airlines integrates Champ API Gateway with its cargo platform

By Rachelle Harry

Japan Airlines (JAL) has implemented Champ Cargosystem’s API Gateway solution to its cargo management system, allowing it to offer its new domestic airfreight service to customers using the platform.

In addition, the API Gateway rollout has enabled JAL customers to seek end-to-end quotations for, and book, multi-modal cargo bookings, “thereby significantly raising JAL’s third-party distribution capability”.

“The airline is also able to offer capacity to its business partners by allowing them to match shipment requests from shippers with available JAL flights,” a spokesperson for Champ explained.

Champ’s API Gateway solution was implemented remotely to JAL’s system in just under eight weeks — from concept to go live on December 1, 2020.

Lee Booth, vice president of global products at CHAMP Cargosystems, commented: “We are pleased to support JAL in this exciting project, allowing the airline’s customers to book across an end-to-end transportation chain.

“Our APIs are helping JAL to accelerate digitalisation and create new business streams through these latest technologies.”

Yasunari Taniguchi, vice presiden of administration, cargo an dmail at Japan Airlines Cargo, added: “Champ has delivered truly innovative solution. Instead of arranging land and air transportation separately, and manually comparing the different options, the power of Champ’s APIs now allows us to connect and provide an easier and seamless end-to-end proposition to our valued customers.

“We are delighted with the smooth roll-out and business transformation, and with the excellent cooperation of Champ’s delivery team.”

JAL’s pre-existing cargo management system was developed and operated by Champ, and launched last year.

Champ exaplined: “The platform digitalises JAL’s domestic cargo processes from customer on-boarding to invoicing, providing customers with full visibility and self-service at each touchpoint. The digital processes are further enhanced through Champ’s advanced mobile app, fully integrated with CHAMP’s Cargospot suite of solutions.”

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