KLM opts for Traxon CDMP

KLM Cargo is using the Traxon CDMP system to monitor the quality of all of its cargo shipping processes worldwide. KLM Cargo is the fourth major cargo airline – after Lufthansa Cargo, Air France and Martinair – to choose Traxon CDMP. A web-based application based on IATA’s Cargo 2000 quality initiative specification, the tool allows KLM Cargo to measure its performance as per Cargo 2000 requirements, as well as generating the required regular monthly reports.

In addition, the system provides options for deeper analysis in KLM Cargo’s data warehouse by combining official Cargo 2000 quality figures with its own internal data. With the migration of KLM Cargo, Traxon CDMP now monitors more than 50 per cent of all shipments of Cargo 2000 group members.

Kester Meijer, director shipment and payload logistics with KLM Cargo, played a major role in the decision to use Traxon’s CDMP to optimise efficiency. “Having aligned with Air France Cargo, we thought it would be better to combine our CDMPs and use a single provider. At KLM Cargo we now have the ability to structurally measure our quality as well as to identify and act on pockets of non-quality. This enables us to improve the dialogue with our customers regarding quality improvements, ultimately resulting in increased customer satisfaction. First-line managers finally have a tool at their disposal to identify real problem areas and to do something about them.”