Swissport provides reports to Cargo 2000
27 / 07 / 2009
SWISSPORT Cargo Services is now the very first global handling company to provide monthly performance reports to the Cargo 2000 organisation.
The reports form the first phase of full performance reporting and relate to messaging performance. Some 56 stations are included and cover all C2K and non-C2K airlines that are handled by ourselves.
John Batten (right), executive vice-president global cargo, said: “I am extremely pleased. It was a very large undertaking, but one that ensures Swissport continues our drive for increased quality. This reporting now clearly sets us apart from our competitors. This is just one example of the way we are changing our business. Providing clear statistical analysis is just the starting point of a much closer working relationship with our customers, whether they are airlines, forwarders or integrators. Improving quality, service and transparency benefits us all.”
Swissport joined Cargo 2000 in 1997 and has always been at the forefront of new initiatives. It is now certifying all stations to be Cargo 2000 compliant. This in turn, supports the continued roll out of e-freight around the world and ensures not only high levels of performance, but a close and productive relationship with the customer. The certification process ensures that interaction with the customer is used to improve performance and bring measurable benefits.
Lothar Moehle, regional director Cargo 2000 EMEA, said: “I am very pleased to see that by applying the Cargo 2000 Quality Management System, Swissport has been able to improve performance during recent months. This applaudable result will also help the airline customers to improve their C2K Quality Performance as well. I am fully aware that this improvement could only be achieved because the entire Swissport organisation is dedicated to service and quality. Thank you to Swissport and their employees for a job very well done.”