Air and ocean freight specialist creates new 'Accelerated Digitalisation' structure and strengthens customer-centricity within the Americas region
DHL Global Forwarding, Freight has announced changes to its global management board designed to accelerate digitalisation and enhance customer centricity and responsiveness in North America and Latin America.
To drive long-term performance and innovation, DHL Global Forwarding, Freight is launching a new ‘Accelerated Digitalisation’ structure. This initiative aims to scale digital capabilities, deploy AI-powered solutions and reinforce DHL’s position as a digital leader in the global transportation and logistics industry.
Tim Robertson, currently chief executive DHL Global Forwarding Americas, has been appointed executive vice president of Accelerated Digitalisation.
His areas of focus within this new role will include the accelerated transformation of DHL Global Forwarding service centres for back-office operations, the deployment of AI-powered customs clearance globally, and the launch of a digital concept to support the requirements of small and medium-sized business customers.
Robertson will remain a member of the DHL Global Forwarding, Freight Global Board of Management.
The company has appointed two other new executives to its global board of management.
Michael Young, currently chief executive, DHL Global Forwarding US, will lead the North America region (including the US and Canada), and Erik Meade, currently managing director DHL Global Forwarding Mexico, will lead the Latin America region (including Mexico, Brazil, Central America and the Caribbean, and Southern Spanish-speaking Americas).
“By doubling down on digitalisation and providing dedicated board-level focus on North America and Latin America, we aim to sharpen our execution and deliver on our growth ambitions," said Oscar de Bok, chief executive, DHL Global Forwarding, Freight.
"The appointment of Tim Robertson, an experienced executive with deep expertise in strategic management, operations, IT, and business process optimisation, is a major step forward.
"Michael Young brings over 30 years of leadership experience across global markets, with a strong track record in customer engagement and commercial strategy.
"Erik Meade has demonstrated exceptional leadership in Latin America, combining an entrepreneurial approach with operational excellence and a deep understanding of customer needs in fast-growing markets within this important region.
"All three bring the expertise and energy we need to unlock growth opportunities in this fast-changing marketplace and to help lead our great team of forwarders to success."
The new changes will come into effect from 1 December.
DHL recently released its third-quarter results, confirming airfreight revenue fell year on year, although volumes only dropped slightly in comparison.
