The ULD management firm will provide repair, maintenance and digitalisation solutions and has established a dedicated customer success team
Unilode has struck an agreement to manage American Airlines Cargo's entire Unit Load Device (ULD) fleet and will provide repair, maintenance and digitalisation solutions.
The Switzerland-based ULD management firm said it had introduced a tailored onboarding process specifically for American Airlines Cargo to ensure a smooth integration process.
This onboarding process has included roadshows across the US and globally, offering hands-on training and information sessions to the American Airlines Cargo team.
Unilode has also created a dedicated American Airlines Cargo customer success team, based in Dallas-Fort Worth and across the world, to provide 24/7 support.
This team will work with American Airlines Cargo to improve services and deliver customer-specific solutions, said Unilode.
“We are delighted to welcome American Airlines Cargo into our global ULD management network,” said Janis Balkens, chief operations officer at Unilode.
“This is more than just managing ULDs — it’s about building trust, delivering tailored onboarding, and providing dedicated support to one of the world’s largest airlines.”
Sam Mendenhall, vice president of American Airlines Cargo operations, added: “American Airlines Cargo strives for continuous improvement in operational performance.
"Unilode’s expertise in ULD management, repair, and digital tracking technology will play a crucial role in modernising our operations and ensuring the highest level of reliability and service for our customers.”
Last month, new Saudi Arabia-based airline Riyadh Air signed a deal with Unilode for the supply and management of the carrier’s ULDs.
